Cascade Thermal Solutions

Laboratory Equipment Service, Sales, & Installation.
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Terms of Sale

For first time clients with purchases under $10,000, payment in advance is required. All sales require a purchase order. All items are subject to availability. Installation is the responsibility of the buyer except as stated otherwise. Sales tax will be applied to all California-based orders. Quotes on international orders do not include duties, custom fees, or VAT. Buyer is responsible for all shipping & handling fees for receipt and return of goods. All returns subject to 35% restocking charge. All items must be returned in the condition they were received. All returned items subject to approval by the Seller. No returns accepted after 90 days.

Limited Warranty

The Seller warrants to the Buyer that the goods sold to the Buyer are free of operating defects under normal use for a period of up to two years from the date of delivery (actual period determined at time of quote). The Seller will provide the necessary parts and labor to return the equipment to operating condition. While under warranty repair, there is no shipping charge for ZIP codes 90000 through 93200 (a technician will be dispatched to the Buyer). Buyers in all other ZIP codes are responsible for shipping under warranty. Alternatively, Buyers in all other ZIP codes are responsible for travel expenses associated with warranty repair requiring on-site service. The Warranty does not cover operator error, operator misuse, nor repair by a third party. The Warranty does not cover damage due to misuse, fire, flood, insufficient utility requirements, natural disasters or other external forces. While extensive efforts have been made to cosmetically restore the equipment, this Warranty does not extend to cosmetic defects such as rust, paint, trim, dents and dings. Nor does the Warranty extend to insulation. The Seller is not responsible for any training or instruction with respect to the equipment and assumes that the Buyer knows what is being purchased and how to safely and correctly operate it. The Warranty does not include seals, valve gaskets, bulbs, filters, and all other short-wear or consumable items.